Refund Policy

1. Digital Product

The Playloop birthday game is a digital product delivered through a browser-based playable link. No physical product is shipped.

After purchase, the customer receives access to the full version of the personalized birthday game based on the name and character selected during the creation flow.

2. Refund Eligibility

You may request a refund if:

• You were charged by mistake
• You made a duplicate payment
• You purchased the product but did not receive access to the full game
• The private game link does not work and we are unable to fix it
• There is a major technical issue that prevents the game from being played
• The product is materially different from what was shown or described before purchase

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be provided if:

• You changed your mind after purchase
• You entered the wrong name or selected the wrong character
• You no longer need the product
• You shared the private game link with someone else
• The game works as described, but you decide you do not want to use it
• The issue is caused by your device, browser, internet connection, or unsupported settings

Because this is a digital product that is delivered after purchase, completed purchases are generally non-refundable unless there is a valid technical or billing issue.

4. Fixes and Corrections

If there is an issue with your purchased game, please contact us first.

We may offer a fix or correction when reasonable, such as helping restore access to the game link or correcting a technical issue.

A refund will only be considered if the issue is significant and we are unable to provide a reasonable solution.

5. Refund Request Window

Refund requests must be submitted within 14 days of purchase.

Requests submitted after 14 days may not be eligible for a refund unless required by applicable law.

6. Payment Processing

Payments are processed by third-party payment providers. We do not store full card numbers, CVV codes, or complete payment details.

If a refund is approved, it will be processed back to the original payment method when possible.

Refund timing may vary depending on your bank, card provider, or payment processor.

7. Chargebacks

If you have an issue with your purchase, please contact us before opening a payment dispute or chargeback.

We are happy to review the issue and try to resolve it fairly.

8. How to Request a Refund

To request a refund, contact us with the following details:

• Your name
• Your email address
• Order or payment details
• The private game link, if available
• Reason for the refund request
• Screenshots or details that may help us understand the issue

Email: hello@playloop.co

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we update it, we will revise the "Last updated" date at the top of this page.